How to Avoid a Moving Scam

By Julie DeLong, A-1 Freeman Moving Group 

Moving - Planning a MoveMoving across the country? Join the club--last year over three million Americans moved to another state to a new home. Some of those moves were across the country and others could have been across the city, but every single one of those families had to pack all their stuff, put it onto a moving truck, and hope that it arrived without issue. If you're planning a move, there is no question you have been researching moving companies and have gone down the road of horrible move tales on review sites. How do you manage your residential move so that you're not a victim of moving fraud, and that your things arrive at your new residence in Dallas safe and intact?
 

The first thing to do is to learn the jargon of the transportation industry. It is much easier to make good decisions if you understand the vocabulary of the business and the different business models of moving companies. This glossary of terms, found on the Federal Motor Carrier Safety Administration website, aids you to familiarize yourself with Mover-speak so that when you hear phrases like storage-in-transit, tariff and released value, you will understand what they refer to.

The FMCSA website is a great commencing point in general, as it also spells out the guidelines, if you will, that motor carriers follow. Any moving company you are thinking about needs to be registered with the US Department of Transportation, and have a Motor Carrier and DOT number. You can search any issues lodged against a company on that site. The ones on Yelp and Reddit are more fascinating, but any issues filed with the DOT usually have a higher level of validity than complaints that are most likely the result of the consumer just not paying attention.

In a perfect world, you'd find movers several months beforehand, and unhurriedly pack, supervise the family, and be completely ready when the movers show up. Real life isn't so tidy, and that's what moving scammers rely on when they are promising you the moon—you are busy and thinking about a million things, so they appeal to your sense of urgency—here is a ballpark estimate and a handshake and we'll talk about the specifics later. This is a sure way to never see your furniture again, unless you want to buy it back on Craigslist.

Rather, ask your realtor for a suggestion of a moving company. Or, if you are friends with anyone who has moved in the recent past, ask them for recommendations. National moving companies usually have agents all over the country, so you can ask your cousin in Oklahoma who they used, even if you live in Vermont. Use the FMCSA website to find moving companies registered for interstate moves, and Google them. Once you've pared down the list to a few choices, obtain written in-home estimates.

Make sure to look at the FMCSA publication, "Your Rights and Responsibilities When You Move". When hiring a professional mover, it's a federal law that you're provided this 25-page brochure (or a link to it) that outlines your rights, protection, and industry regulations.

It is important that you spot a rogue mover BEFORE they load your household goods. Keep in mind, not every mover has your best interest in mind. So, keep these RED FLAGS on hand as you are interviewing your potential mover.

Be wary of movers who:

  • Charge a fee for a quote.
  • Hand you an estimate that sounds too good to be true....it probably is!
  • Don't have written estimates or who say they will determine your charges after loading.
  • Ask you to sign blank documents.
  • Have no physical address on their website or documents.
  • Have a bad grade with the Better Business Bureau.
  • Do not have a Department of Transportation (DOT) license or the license is expired.
  • Do not have an Motor Carrier (MC) license or the license is expired.
  • Have a DOT or MC number that is less than 3 years old.

It's better to be safe than sorry. So, be sure and check out your moving company before they load your stuff onto their truck! Remember that if it seems too good to be true it probably is, and since you are trusting the movers with what is effectively your life, do your investigation and hire a reputable moving company, like A-1 Freeman Moving Group, who will take good care of you when you move to Dallas.